Payment Policy – SupportHandle
Accepted Payment Methods
We accept secure payments through trusted payment providers, including:
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Visa
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Mastercard
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American Express
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Discover
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Maestro (where available)
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Apple Pay
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Google Pay
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Shop Pay
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PayPal (where available)
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Other payment methods displayed at checkout
All payments must be made in full before an order is processed or shipped.
Secure Payments
Your payment security is important to us.
All transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology and are securely processed through Shopify Payments and our trusted third-party payment providers.
SupportHandle does not store or have direct access to your complete credit or debit card information.
Payment Authorization
By placing an order, you represent and warrant that:
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You are authorized to use the selected payment method.
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The billing information provided is accurate and complete.
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The payment information belongs to you or you have authorization from the account holder.
We reserve the right to decline or cancel any order if payment authorization cannot be verified or if fraudulent activity is suspected.
Fraud Prevention
To protect both our customers and our business, orders may be subject to additional verification before shipment.
We reserve the right to delay, refuse, or cancel any order that appears fraudulent, unauthorized, or in violation of our Terms of Service.
Billing
Orders are processed only after successful payment authorization and confirmation.
If your payment cannot be successfully processed, your order will not be fulfilled until payment has been completed.
Pricing
All prices displayed on our website are shown in the currency selected at checkout.
Prices, promotions, and product availability are subject to change without prior notice.
Taxes
Applicable sales taxes, VAT, or other required taxes will be calculated during checkout where required by applicable law.
Customers are responsible for any customs duties, import taxes, or other governmental charges that may apply to international shipments, unless otherwise stated.
Chargebacks
If you believe there has been an error with your order, we encourage you to contact us first at help@supporthandle.com so we can resolve the issue promptly.
Unauthorized or fraudulent chargebacks may be investigated and contested to the fullest extent permitted by applicable law.
Limitation of Liability
SupportHandle is not responsible for delays, payment failures, or transaction errors caused by banks, credit card companies, payment processors, internet outages, or other third-party services beyond our reasonable control.