Terms & Conditions


Terms & Conditions – SupportHandle

General

These Terms & Conditions govern your use of www.supporthandle.com and all purchases made through our website.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or purchase our products.

Orders

All orders are subject to acceptance and product availability.

SupportHandle reserves the right to refuse, limit, or cancel any order at its sole discretion, including but not limited to cases involving:

  • Suspected fraud or unauthorized transactions

  • Pricing or website errors

  • Product unavailability

  • Payment authorization failure

  • Suspected abuse or misuse

  • Shipping restrictions

  • Violation of these Terms & Conditions

If an order is cancelled after payment has been received, the customer will receive a full refund.

Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

International shipments may be delayed due to customs inspections, weather conditions, carrier delays, public holidays, or other circumstances beyond our reasonable control.

SupportHandle shall not be responsible for shipping delays caused by third parties.

Customers are solely responsible for providing a complete and accurate shipping address.

SupportHandle is not responsible for:

  • Packages marked as delivered by the shipping carrier.

  • Incorrect or incomplete shipping addresses.

  • Refused deliveries.

  • Lost packages resulting from incorrect customer information.

  • Customs inspections or customs delays.

  • Import duties, taxes, or customs fees.

Product Use & Safety

SupportHandle products are intended solely as mobility assistance devices.

They are not medical devices, life-support devices, emergency rescue devices, or permanent fall-prevention systems unless explicitly stated otherwise.

Customers are solely responsible for:

  • Reading all instructions before use.

  • Ensuring proper installation.

  • Verifying compatibility with the intended vehicle or surface.

  • Inspecting the product before every use.

  • Regularly checking for damage, wear, looseness, or reduced performance.

  • Discontinuing use immediately if any unsafe condition is observed.

Improper installation, misuse, modification, abuse, or failure to follow instructions may increase the risk of injury.

Assumption of Risk

By purchasing or using any SupportHandle product, you acknowledge that all mobility assistance products involve inherent risks.

You voluntarily assume all risks associated with installation, inspection, maintenance, storage, transportation, and use of our products.

SupportHandle cannot guarantee that the use of any product will prevent slips, falls, injuries, accidents, or death.

Limitation of Liability

To the fullest extent permitted by applicable law, SupportHandle, its owners, directors, employees, affiliates, suppliers, manufacturers, distributors, contractors, and service providers shall not be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages arising from or relating to:

  • The purchase or use of any product.

  • Improper installation.

  • Improper maintenance.

  • Misuse or abuse.

  • Normal wear and tear.

  • Failure to follow instructions.

  • Use on unsuitable surfaces or incompatible vehicles.

  • Product modifications.

  • Customer negligence.

  • Third-party actions.

  • Shipping delays.

  • Website interruptions.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

Disclaimer of Warranties

Except where required by law, all products are provided "AS IS" and "AS AVAILABLE."

SupportHandle disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, durability, continuous performance, and non-infringement, to the fullest extent permitted by law.

Customer Responsibility

Customers are solely responsible for determining whether a product is appropriate for their own personal circumstances.

Customers should consult an appropriate healthcare professional before using any mobility assistance product if they have concerns regarding their physical condition or ability.

Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product images

  • Videos

  • Product descriptions

  • Text

  • Graphics

  • Branding

  • Website design

  • Marketing materials

is the exclusive property of SupportHandle.

No content may be copied, reproduced, modified, distributed, published, or used without prior written permission.

Governing Law

These Terms & Conditions shall be governed by the laws applicable in the jurisdiction determined by SupportHandle, except where mandatory consumer protection laws provide otherwise.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be waived.

Changes

SupportHandle reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Updated Terms become effective immediately upon publication on this website.

Contact

SupportHandle

📧 help@supporthandle.com