Shipping Policy – SupportHandle
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, holidays, or promotional events, processing times may be slightly longer.
Estimated Delivery Time
Our estimated delivery time is:
5–10 business days (United States)
Please note that all delivery times are estimates only and are not guaranteed.
Actual delivery times may vary due to factors beyond our control, including:
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Carrier delays
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Customs inspections
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Severe weather
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Public holidays
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High shipping volumes
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Transportation disruptions
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Other unforeseen circumstances
SupportHandle is not responsible for delays caused by shipping carriers, customs authorities, or other third parties.
Shipping Origin
Our products are shipped directly from our trusted international fulfillment partners to provide the fastest and most efficient delivery possible.
Depending on product availability and destination, orders may be shipped from different warehouse locations.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become active.
Customs, Duties & Import Taxes
For most U.S. customers, no additional customs fees are expected.
If customs duties, import taxes, brokerage fees, or other governmental charges apply, they are the sole responsibility of the customer unless otherwise stated.
SupportHandle is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
SupportHandle is not responsible for:
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Incorrect or incomplete addresses
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Failed delivery attempts due to incorrect information
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Orders returned because of an incorrect address
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Additional shipping charges resulting from customer errors
If an order has already been shipped, we cannot guarantee that shipping information can be changed.
Lost, Stolen & Delivered Packages
Once a package has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the customer to the fullest extent permitted by applicable law.
SupportHandle is not responsible for:
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Lost or stolen packages after confirmed delivery
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Packages delivered to the address provided by the customer
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Delivery delays caused by the shipping carrier
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Delivery issues resulting from incorrect shipping information
If you believe your package has been lost, please contact the shipping carrier first. We will gladly assist you in submitting a claim where possible.
Shipping Delays
SupportHandle shall not be liable for shipping delays resulting from events beyond our reasonable control, including but not limited to:
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Natural disasters
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Severe weather
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Customs inspections
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Labor strikes
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Transportation disruptions
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Government actions
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Pandemics
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Carrier delays
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Force majeure events
Split Shipments
In some cases, orders containing multiple items may be shipped separately from different fulfillment centers.
You will receive separate tracking information for each shipment where applicable.
Contact
If you have any questions regarding your shipment, please contact us: