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Returns Policy – SupportHandle
Return Window
You may request a return within 30 days of receiving your order.
Eligibility for Returns
To qualify for a return, the product must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all original accessories, manuals, and packaging materials.
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Show no signs of installation, wear, misuse, or damage.
For hygiene and safety reasons, products that have been installed, used, damaged, or altered cannot be returned unless they are defective upon arrival.
How to Request a Return
To start a return:
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Contact us within 30 days of delivery at help@supporthandle.com.
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Wait for return authorization and instructions.
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Ship the product to our designated return warehouse at your own expense.
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We strongly recommend using a tracked shipping service, as we are not responsible for returns lost during transit.
Returns sent without prior authorization will not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 14 business days.
Original shipping charges are non-refundable unless required by applicable law.
Return Shipping Costs
Unless the item is defective or incorrect upon arrival, customers are responsible for all return shipping costs.
Any customs duties, import fees, taxes, or other charges associated with returning an international order are the responsibility of the customer.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and include clear photographs of:
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The product
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The packaging
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The shipping label
We will work with you to resolve the issue as quickly as possible.
Safety Notice
Our products are designed as mobility assistance devices and must always be installed, inspected, and used according to the provided instructions.
Customers are responsible for ensuring that products are properly installed, securely attached, and suitable for their intended surface or vehicle before every use.
Products should never be used if there are any signs of damage, looseness, wear, or improper attachment.
Improper installation, misuse, failure to follow instructions, modification of the product, or use on unsuitable surfaces may result in injury and will void any applicable warranty to the fullest extent permitted by law.