Privacy Policy – SupportHandle
At SupportHandle, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal data.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
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Full name
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Billing address
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Shipping address
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Email address
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Phone number (if provided)
Order Information
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Products purchased
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Order history
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Payment status
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Shipping information
Payment Information
Payments are securely processed through trusted third-party payment providers.
SupportHandle does not store your complete credit or debit card information.
Technical Information
We may automatically collect:
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IP address
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Browser type
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Device information
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Operating system
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Time zone
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Website usage data
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Referral source
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Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Deliver products
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Provide customer support
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Verify payments
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Prevent fraud and unauthorized transactions
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Send order confirmations and shipping updates
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Improve our website and customer experience
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Personalize your shopping experience
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Analyze website traffic and performance
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Comply with legal obligations
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Send marketing communications (only where permitted by law or with your consent)
Cookies & Tracking Technologies
Our website uses cookies, pixels, and similar technologies to:
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Operate our website
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Remember your preferences
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Improve website functionality
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Measure website performance
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Analyze visitor behavior
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Display personalized advertisements
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Prevent fraud
For more information, please review our Cookie Policy.
Third-Party Service Providers
To operate our business, we may share limited personal information with trusted third parties, including:
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Shopify
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Shopify Payments
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Stripe
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PayPal
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Google Analytics
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Google Ads
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Meta (Facebook & Instagram)
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TikTok
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Shipping carriers
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Email service providers
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Fraud prevention providers
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Customer support platforms
These providers only receive the information necessary to perform their services and are required to protect your information.
International Data Transfers
Because we sell internationally, your information may be transferred to and processed in countries outside your country of residence, including the United States, Canada, and Asia.
Where required by law, we implement appropriate safeguards to protect your personal information during international transfers.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information.
These include:
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SSL encryption
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Secure payment processing
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Restricted access to customer data
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Fraud monitoring
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Shopify's secure infrastructure
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to:
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Complete your order
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Provide customer support
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Comply with tax and legal obligations
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Resolve disputes
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Enforce our agreements
After that period, information is securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion of your information
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Restrict or object to certain processing
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Withdraw consent where applicable
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Request data portability
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Opt out of targeted advertising where applicable
Residents of certain U.S. states (including California) may have additional privacy rights under applicable state privacy laws.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes become effective immediately upon publication on this website.
Your continued use of the website constitutes acceptance of the updated Privacy Policy.
Disclaimer
While we implement commercially reasonable security measures, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
SupportHandle shall not be liable for unauthorized access, data breaches, cyberattacks, or security incidents beyond our reasonable control, except where liability cannot be excluded under applicable law.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us: